Privacy Policy for Goliath Diesel
At Goliath Diesel, we are committed to protecting the privacy and security of information collected from visitors to our online platform and clients utilizing our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other provincial regulations.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes names, addresses, phone numbers, email addresses, and other contact details provided voluntarily when you inquire about our services, purchase a truck, schedule maintenance, or register for an account on our platform.
- Vehicle Information: Details about your diesel truck(s), including make, model, year, VIN, mileage, service history, and diagnostic data, which are essential for providing repair, maintenance, and modification services.
- Transactional Information: Records of products and services purchased, payment details (processed securely via third-party payment processors, we do not store full credit card numbers), and billing information related to new and used diesel truck sales, parts, and service appointments.
- Technical Data: Information automatically collected when you visit our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and access times. This helps us analyze website traffic and improve user experience.
- Correspondence: Any communications you send to us, including inquiries, feedback, and support requests.
How We Use Your Information
Goliath Diesel uses the collected information for the following purposes:
- To provide the requested services, including facilitating new and used diesel truck sales, performing heavy-duty engine repair, transmission servicing, preventative maintenance programs, fleet diagnostics, and custom truck modifications.
- To process transactions and manage your accounts.
- To communicate with you regarding your inquiries, appointments, service updates, and promotions relevant to our services.
- To improve our online platform, services, and customer support.
- For internal record keeping, auditing, and administrative purposes.
- To comply with legal and regulatory obligations.
- To detect, prevent, and address technical issues or fraudulent activities.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances with:
- Service Providers: Trusted third-party vendors who assist us in operating our business, such as payment processors, website hosting, analytics providers, and marketing services. These providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.
- Manufacturers and Suppliers: When necessary for warranty claims, parts ordering, or specific service recommendations related to your diesel truck.
- Legal Requirements: If required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our online platform of any such change in ownership or control of your personal information.
Data Security
We implement robust physical, technical, and administrative security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes using secure servers, encryption, firewalls, and access controls. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
Under Canadian privacy laws, you have certain rights concerning your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
- Withdraw Consent: You have the right to withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to provide you with certain services.
To exercise any of these rights, please contact us using the contact details provided below.
Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand how you interact with our platform, remember your preferences, and improve our services. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this online platform may become inaccessible or not function properly.
Links to Other Websites
Our online platform may contain links to third-party websites. This Privacy Policy does not apply to the practices of those other websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
Goliath Diesel reserves the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "last updated" date at the top of the policy. We encourage you to review this Privacy Policy regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Goliath Diesel
789 Monarch Drive, Suite 200
Calgary, AB, T2P 2P2